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Tripadvisor grand velas riviera maya12/17/2023 ![]() A small dose of elegance and tact goes a long way toward maintaining a healthy flow to a wonderful experience. Your observation is quite valid and will help us reach that elusive pinnacle of perfection that much faster. But I must apologize for how you felt about the ending to a terrific evening at one of our bars. Knowing that the attention you received was spot on and that most of the service you encountered was personalized and geared toward your family's happiness makes us proud. Milestones like those stay with us forever, and to be a part of your son's everlasting memory is very special to us. I think I can speak for many people when I say that almost everyone remembers their first airplane flight and international vacation. Thank you, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYAĪlexander, thank you very much for entrusting Grand Velas Riviera Maya as the inaugural setting for your son's first trip out of the country. Until then, we place ourselves at your faithful service for all your future needs and wishes. I hope there were many positive aspects to your experience to warrant another cross-Atlantic trip and, next time, enjoy the Grand Velas Guest Experience to its fullest. Again, my apologies for the perception you take with you and for the lack of communication on our part. During August, we do indeed have evening entertainment and shows, but the key is ensuring that you have that essential information to plan your time better. One issue I have already addressed with my team is the need to inform all guests of our daily entertainment schedule during the day and evenings. That is why we rotate the services of our gourmet venues in order to achieve the perfect ambiance in times of low occupation. Of course, to provide an excellent ambiance in our dining venues, we aim to have other diners present each evening to help create a warm and charming environment. Whether the resort is at a 10% occupation rate or 100%, it's our goal to ensure that all guests feel they received great value for their investment. I apologize, however, if we didn't meet your expectations in some areas of the experience. Thank you very much for traveling all the way from London, England, to enjoy our style and brand of upscale Mexican hospitality. Hilton Tulum Riviera Maya All-Inclusive Resort.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Melia Punta Cana Beach Wellness Inclusive - Adults only.Hotels near Rosewood Spa at Rosewood Mayakoba.Hotels near Wayak Spa at Viceroy Riviera Maya.Hotels near Vassa Spa at Azul Beach Reosrt The Fives.Playa del Carmen Hotels with Rooftop Pool.Playa del Carmen Hotels with Breakfast Buffet.All Inclusive Resorts in Playa del Carmen. ![]() All Inclusive Hotels in Playa del Carmen.Adults Only and Adult Friendly Resorts Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.Playa del Carmen Hotels with Free Parking.Iberostar Hotels & Resorts in Playa del Carmen.InterContinental (IHG) Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen. ![]()
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